OUR SERVICES
New Romantic Florals offers a personalised floral design service. These services may include the supply of fresh flowers in your requested designs, hiring of vessels and install structures according to your finalised tax invoice. 

ACKNOWLEDGEMENT OF FLORAL AVAILABILITY
By signing this contract you are recognising the seasonal availability of all fresh florals. Due to weather, transport & other influences we can never truely guarantee specific florals for your day. You must trust in our ability to source and substitute florals for your day, to capture the overall theme/vision you have. But please know we will always try our best in every way to source the florals you have pictured to for your date. 

PRICING TERMS & CONDITIONS
Once your contract has been signed and the 25% non-refundable deposit has been paid your pricing will be secured. However if the deposit has not been placed, your pricing is still subject to change. When finalising your floral invoice at the 10-8 week mark, you cannot reduce your total invoice amount by more then 10%. You can however at more floral items on should you require them and now further deposit is required to do this.

DELIVERY & INSTALLATION
The cost of delivery & installation/on-site setup are always listed separately on the every floral invoice.

The delivery fee is allocated according to the distance needed to travel from our base location of Toowoomba.

The installation/on-site setup fee covers our time spent on the day creating your floral installations and setting up any other floral items for your day. This amount will fluctuate depending on the time frame allocated by the venue for bump-in/bump-in time and quantity of items. Additional costs will be charged for any moving of florals during the day and if we are required to return at night.

HIRE ITEMS
If your floral wedding invoice includes any hire items such as floral alter stands, vessels, floral mechanics, bud vases etc you must have all items returned to the following 2 addresses within 8-10 days after your wedding date.

1) 1 Ghostgum Close, Little Mountain (Sunshine Coast) QLD
2) 11 Loveday Street, Rangeville QLD 4350

You will be charged $100 hire fee in an invoice, seperate to your main floral invoice. This will then be refunded once the items have been returned in the same condition. If any of them are missing or broken, we will deducted their cost price from your $100 fee.

SECURING YOUR DATE
To secure your date in our wedding & event calendar, this contract must be signed and a 25% non-refundable must be paid. Once you date is secured you are still free to make any changes you wish to your floral invoice up until the 10-8 week mark before your booked date.

RESCHEDULING YOUR DATE
Should you wish to reschedule your wedding date, due to plan or unforeseen circumstances the following applies.

If the date is rescheduled within 30 days of your booked date, your 25% deposit will be kept to cover the cost of your florals. (As we will have to take the flowers from the supplier, we cannot cancel our order this close to our collection date).

If you reschedule before you reach the 30 day mark before your booked date, no amount will be kept. We will just adjust your date in our wedding calendar. If you are moving your date more than 6 months into the future, there will be a price increase of 5% on your total invoice amount. 

CANCELLING YOUR DATE
If for some reason you wish to cancel your floral booking with us, we will keep the non-refundable 25% deposit paid to secure your date. This allows us to cover the time and money spent to plan and prepare for your date. If you choose to cancel within 30 days of your booked date, 35% of your total amount will be kept to cover the cost of your florals as we will have no choice but to collect your florals. The rest of your total amount will then be refunded to you as soon as possible.

our floral
terms + conditions